LibGuides: GradStart Nurses' Survival Guide: Work Skills

Transforming Your Experience

Transforming Your Experience
Transforming Your Experience is our five year road map to positively transform how our patients, consumers, staff and communities experience our organisation and services. The Strategy provides us with a clear direction for working together to deliver safe and quality health services and build the health of our communities - now and into the future.

The Strategy has two key components that will make us successful - ensuring patients are at the centre of everything we do and better supporting staff to be empowered in their roles to achieve their full potential.
Transforming Your Experience is underpinned by four focus areas:
*Consistent delivery, quality and safe care
*Personalised, individual care
*Respectful communication and genuine engagement
*Effective leadership and empowered staff.
These areas combined will drive compassionate, personalised and quality care for our patients, carers and communities.
Transforming Your Experience
The Intranet site links to case studies, good news stories and information about Safety Rounding, Patient and Staff Rounding.

CORE Values

The NSW Health Code of Conduct defines standards of ethical and professional conduct that are required of everyone working in NSW Health in any capacity, the outcomes we are committed to, and the behaviours which are unacceptable and will not be tolerated. The Code of Conduct assists with building a positive workplace culture based on our core NSW Health values of collaboration, openness, respect and empowerment.

NSW Health Code of Conduct

Nursing Work Skills

To survive and thrive in the workplace as a nurse you will need a range of skills on top of your clinical skills. These include assertiveness, communication skills, teamwork, time management and more. The following resources may help you develop these skills.

Career planning

Cracking the Nursing Interview by Jim Keogh
Call Number: W 21/9
ISBN: 9781501515040
Publication Date: 2017-08-07
Cracking the Nursing Interview is designed to help you land your ideal nursing job. The book's unique two-part organization helps both first-time and experienced nurses through the job application process, the interviewing process, job training, and everything in between! In Part I you will learn the ins and outs of the interviewing process: how to get your application noticed, how to prepare for the interview, how to uncover hints in an interviewer's question, and more. Part II is an extensive review of what you need to know in order to ensure success in your interview. This section includes an overview of fundamental medications and techniques, providing a quick review for those about to go into an interview, and for those considering nursing as a profession, it is a great resource to know what you will need to learn.
How to prepare for interviews and develop your career : as a nurse or midwife by Carol Forde-Johnston
Call Number: ProQuest Ebook Central (Use Athens login to access )
ISBN: 9781908625847
Publication Date: 2020
packed with practical advice and guidance to help nurses and midwives fulfil their career aspirations. The book is ideal for newly and recently qualified nurses and midwives and will also be suitable for students making the transition to NQN. Guidance, key tips and case examples are organised in seven steps that help provide the key to positive career development: * Identify your career options * Drive your own career development * Support others and influence change * Complete a strong application and personal statement * Prepare for interviews by creating an interview plan * Deal positively with challenges * Make your achievements stand out.

Communication and Teamwork

Communication Skills for Nurses by Claire Boyd; Janet Dare
Call Number: Proquest e-book (Use Athens from personal device)
ISBN: 9781118767528
Publication Date: 2014-10-20
Survive placements and practice with this essential guide for all student nurses. Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you'll need on placement and as a registered nurse.
Critical Conversations in Healthcare, Second Edition by Cheri Clancy
Call Number: CIAP Online books.
ISBN: 9781945157929
Publication Date: 2019-
Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: Work with frustrated families, angry physicians, and uncooperative colleagues. Deal with gossip, harassment, and other tough topics* Successfully address workloads, management styles, and other tricky subjects* Improve the patient experience* Overcome conversation traps
Emotional Intelligence at Work by Dalip Singh
Call Number: BF 637.14/4
ISBN: 9789351501022
Publication Date: 2015
This revised edition of a acclaimed book emphasizes the importance of emotional intelligence in today's high-stress environment, providing a crucial guide to recognize, understand, and manage emotions.
Foundations of Interprofessional Collaborative Practice in Health Care by Margaret Slusser; Luis I. Garcia; Carole-Rae Reed; Patricia Quinn McGinnis
Call Number: HF 5500/34
ISBN: 9780323462419
Publication Date: 2018-10-03
A unique new textbook that will equip you to become an effective member of interprofessional healthcare teams. This completely new textbook is the first on the market to introduce Core Competencies for Interprofessional Collaborative Practice and to provide practice in applying these competencies to everyday practice.
Interpersonal Relationships by Elizabeth C. Arnold; Kathleen Underman Boggs
Call Number: WY 88/1d (Liverpool)
ISBN: 9780323544801
Publication Date: 2019-02-26
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. This book helps you to develop skills in communicating effectively with clients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks.

Organization and Time Management

The 7 habits of highly effective people : powerful lessons in personal change by Stephen R. Covey
Call Number: BF 637.S8/COV/30
ISBN: 9781760856823
Publication Date: 2020
One of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People has captivated readers for nearly three decades. This 30th anniversary edition of the timeless classic commemorates the wisdom of the 7 habits with modern additions from Sean Covey. The 7 habits have become famous and are integrated into everyday thinking by millions and millions of people. Why? Because they work!
Accountability @work by Carolyn Taylor
Call Number: HD 58.8/20
ISBN: 9781838329600
Publication Date: 2021
"You can count on me" is a phrase we don't hear often enough in the workplace. It is the language of accountability - and putting accountability at the heart of any business can be transformational. In this step-by-step guide, Carolyn Taylor, one of the world's foremost experts in organisational culture change, shows how to master the promise-making process and establish a lasting culture of accountability. This book will help you consistently: - deliver your promises, and have others do the same - be a creative and effective leader, holding others to account - maximise your productivity and capacity to perform - make lasting culture change within your organisation - build your reputation as someone people can count on.
Battling healthcare burnout learning to love the job you have, while creating the job you love by Thom Mayer
Call Number: Nursing eBook Collection
ISBN: 9781523089925
Publication Date: 2021-06-29
When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do.
Eat That Frog by Brian Tracy
Call Number: Proquest eBook
ISBN: 9781633536852
Publication Date: 2017
The motivational classic with more than 1.5 million copies sold will help you stop procrastinating and get more of the important things done--today! Successful people don't try to do everything.
How to Thrive at Work by Stephen J. Mordue
Call Number: Proquest e-book (Use Athens from personal device)
ISBN: 9781913453695
Publication Date: 2021-02-22
An essential read for anyone experiencing low level anxiety or stress, this book pulls together the various individual strands of business logic, scientific research, self-care, spirituality and common sense to provide a one-stop guide to thriving at work. You cannot always alter the demands of your professional or personal lives but, by understanding more about how your brain functions and by actively pursuing well-being techniques, you can enhance the skills that help you manage and succeed at the challenges thrown at you and reduce the risks associated with burnout.

WHS and Moving Patients

Moving and Handling Patients at a Glance by Hamish MacGregor
Call Number: Proquest Ebook Central (via Athens login)
ISBN: 9781118853436
Publication Date: 2016-02-23
Moving and Handling Patients at a Glance is popular among newly qualified practitioners for its concise and simple approach and excellent illustrations. Each bite-sized chapter is covered in a double-page spread with clear, easy-to-follow diagrams, supported by succinct explanatory text.

Work Health and Safety – Management of Patients with Bariatric Needs GL2018_012
Access via Intranet

Dealing with Bullying at Work

Bullying in the Workplace Position Statement - Australian College of Nursing (2021)
Creating a respectful working environment that promotes teamwork and communication, safe and effective supervision, peer support and mentorship, will support prevention and elimination of bullying behaviours. These strategies can also help empower nurses and workplaces affected by bullying and assist in developing the support and skills necessary o recognise and deal with bullying and its consequences
5 Tips to deal with Workplace Bullying by Robert Fedele 2020 - Australian Nursing and Midwifery Journal
Nurses and midwives work in challenging, fast-paced and stressful settings that often create a pressure cooker environment which can trigger bullying behaviour. Anyone is at risk so it’s important for nurses and midwives to equip themselves with the right tools and information to be able to manage and seek support if they experience workplace bullying.

Toxic nursing : managing bullying, bad attitudes, and total turmoil - 2nd ed. by Cheryl Dellasega
Call Number: EBSCO eBooks collection (Use Athens from a personal device)
ISBN: 9781948057615
Publication Date: 2021
Nursing has a not-so-secret problem. The profession is prone to--some would say thrives on--workplace conflict, incivility, bullying, and meanness. And while nurses observe and experience this conflict daily, too few have been trained in its resolution. Toxic Nursing aims to change that with strategies, tools, and techniques to help nurse leaders, managers, and administrators defuse conflict, turn around toxic situations, and create positive, healthy work environments. Written by Cheryl Dellasega--author of the groundbreaking books Surviving Ophelia and Mean Girls Grown Up--Toxic Nursing explores the reasons behind toxic behavior and its impact on not just the workplace but patient safety.
Fast Facts on Combating Nurse Bullying, Incivility, and Workplace Violence by Margaret Curry Ciocco
Call Number: WY 30 (Bankstown and Fairfield)
ISBN: 9780826138170
Publication Date: 2017-06-01
Provides a wealth of proven anti-bullying resources for all nursing settings This pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings.
What to Do When Nurses Hurt Nurses by Cheryl Dellasega; Sigma Theta Tau International Staff (Contribution by)
Call Number: EBSCO E-books Collection (Use Athens from personal device)
ISBN: 9781945157714
Publication Date: 2019-02-01
Most practitioners know that the old adage “nurses eat their young” is alive and well in the 21st century. This conflict saps energy, destroys teamwork, and hinders motivation. Worst of all, it can decrease the quality of patient care. This fully updated new edition, What to Do When Nurses Hurt Nurses, tackles topics ranging from social media and crucial communications to resiliency and stress management. It provides tools to help nurses create safer, more respectful workplaces and combat the ongoing cycle of bullying. Cheryl Dellasega, author of the groundbreaking Surviving Ophelia, explores relational aggression and the nature of nurseon- nurse violence while establishing an action plan for the future.